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Bridging Families team of dedicated supervisors are skilled professionals.  Some even deriving from professions of  psychology, counselling, social welfare, education….Contact visit work assignments are diverse and stimulating. They predominantly happen on the weekend but may be require mid-week.  Bridging Families provides ongoing training and full support to all the team members. Contact workers are casual employees. Competitive wage offered.

Bridging Families is committed to promoting a work – life balance. Flexible working hours are offered.  

If interested in becoming a part of our team please view the Role of the Superior & Selection Criteria folders to determine suitability.


Selection Criteria

Bridging Families has a rigorous recruitment process. All selection criteria is to be addressed in the employment application. 


  • Demonstrated ability to manage difficult behaviours and emergency situations

  • Excellent communication, conflict resolution & negotiation skills

  • Excellent observational and report documentation skills

  • Understanding of child protection and mandatory reporting requirements

  • Sound knowledge of child development

  • Ability to remain impartial & non-judgmental at all times

  • Demonstrated ability to provide a safe & secure visit environment for the child

  • Understanding & commitment to the philosophy of confidentiality

  • Must possess a current Work Cover approved First Aid certificate, Working With Children Check & Police Clearance certificate or willingness to obtain asap

  • Own mobile phone, computer and access to the internet


  • Knowledge of Family Law

  • Current driver’s licence with a good drivers record

  • Own reliable motor vehicle with comprehensive insurance, willing to use for work purposes

  • Understanding and knowledge of current child car restraint legislation

  • Approved child car seating


The Role of the Contact Supervisor

The Bridging Families supervisor is a highly experienced, skilled and committed professional. The role of the supervisor within service delivery is seen as follows:

  • Responsible for the safety and well-being of the child / children at all times. If compromised the supervisor must notify Bridging Families where an assessment to either terminate / caution the contact visitation proceedings will be made by the office.

  • To comply with court orders, parent agreements and Bridging Families agreements.

  • To observe and comprehensively record all contact visit interactions and conversations between the child / children, parents and significant others.

  • To remain positioned in close proximity to ensure an accurate contact visitation account.

  • To be aware of what is classed as appropriate behaviour for parents and other adults attending the supervised contact visit.

  • Providing problem free change over and back supervised contact procedures.

  • Responsible for the toileting needs of the child / children.

  • Punctuality at all times.

  • Maintain confidentiality.

  • Ability to remain impartial and non-judgemental.

  • Providing assistance / guidance to parent during the contact visit when the child / children’s care and/or needs are not being met.

  • Maintain good communication and provide timely contact visitation information to Bridging Families in the form of a debrief session and report. The report must reach Bridging Families within 24/48 hours of the supervised contact visit.

  • Compliant with Bridging Families policy and procedures.

  • Possess an operable mobile phone on contact visits in case of an emergency situation.

  • Direct all parent questions / requests to appropriate body ie: legal representative, Bridging Families.

  • Facilitate and support a positive and meaningful supervised contact visit between child / children and parent.

Bussinesswoman Portrait

Send job applications to:

Please include a cover letter, current resume and address all the essential and desirable selection criteria.


Pre-employment screening checks are required ie: National Criminal History and Working with Children Checks in addition to a current workcover approved first aid certificate.

All applications will be given serious consideration. To be eligible for a contact supervisor position you must possess an appropriate work visa for Australia.

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